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Written by Administrator
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Wednesday, 30 July 2008 22:59 |
Whenever you take a vehicle to the shop: • Choose a reliable repair shop . Family, friends or an independent consumer rating organization should be able to help you . Look for shops that display various certifications that are current . You should also check out the shop’s record with your state or local consumer protection office (p . 127) or Better Business Bureau (p . 65) . • Describe the symptoms . Don’t try to diagnose the problem . • Make it clear that work cannot begin until you have a written estimate and you give your okay . Never sign a blank repair order . If the problem can’t be diagnosed on the spot, insist that the shop contact you for authorization once the trouble has been found . • Ask the shop to keep the old parts for you . • If a repair is covered under warranty, follow the warranty instructions . • Get all repair warranties in writing . • Keep copies of all paperwork . Some states, cities and counties have special laws that deal with auto repairs . For information on the laws in your state, contact your state or local consumer protection office (p . 127) . A complete consumer guide to auto repair is available at www .ftc .gov/bcp/conline/pubs/autos/autorpr .pdf . |
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Recalls, Lemon Laws, and Warranties |
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Written by Administrator
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Wednesday, 30 July 2008 22:56 |
Sometimes a manufacturer makes a design or production mistake on a motor vehicle . If dealers report a number of complaints about a certain part or vehicle, the manufacturer may allow dealers to repair the problem at no cost to you even if the warranty has expired . A service bulletin notifies the dealer of the problem and how to resolve it . Because these free repairs are not publicized, they are called “secret warranties .” The National Highway Traffic Safety Administration (p . 116) maintains a database of service bulletins filed by manufacturers . If you have a problem with a vehicle that is a safety hazard, check whether the manufacturer has recalled your vehicle . Hazards that aren’t listed should be reported to your dealer, the manufacturer of the vehicle (p . 61), and NHTSA . If a safety-related defect exists, the maker must fix it at no cost to you—even if your warranty has expired . If you have a vehicle with a unique problem that just never seems to get fixed, you may have a lemon . Some states have laws concerning lemons that require a refund or replacement if a problem is not fixed within a reasonable number of tries or if you haven’t been able to use your vehicle for a certain number of days . Contact your state or local consumer protection office (p . 127) to learn whether you have such protections and what steps you must take to solve your problem . If you believe your car is a lemon: • Give the dealer a list of the problems every time you bring it in for repairs . • Get and keep copies of the repair orders listing the problems, the work done, and the dates the car was in the shop . |
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Written by Administrator
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Wednesday, 30 July 2008 22:55 |
When you lease, you pay to drive someone else’s vehicle . Monthly lease payments may be lower than loan payments, but at the end of the lease you have no ownership or equity in the car . To get the best deal, follow the advice below in addition to the general suggestions for buying a car (p . 6) . • To help you compare leasing versus owning, the Consumer Leasing Act requires leasing companies to give you information on monthly payments and other charges . Check out www .leaseguide .com, www .leasecompare .com and www .leasesource .com for online information on leases including current lease deals . • Consider using an independent agent rather than the dealer . You might find a better deal . Most financial institutions that offer auto financing also offer leasing options . • Ask for details on wear and tear standards . Dings that you regard as normal wear and tear could be billed as significant damage at the end of your lease . • Find out how many miles you can drive in a year . Most leases allow 12,000 to 15,000 miles a year . Expect a charge of 10 to 25 cents for each additional mile . • Check the manufacturer’s warranty . It should cover the entire lease term and the number of miles you are likely to drive . • Ask the dealer what happens if you give up the car before the end of your lease . There may be extra fees for doing so . • Ask what happens if the car is involved in an accident . • Get all the terms in writing . Everything included with the car should be listed on the lease to avoid being charged for “missing” equipment later . The Federal Reserve Board of Governors offers a consumer guide to auto leasing at www .federalreserve .gov/pubs/leasing/ . |
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Last Updated ( Friday, 15 August 2008 20:38 )
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Written by Administrator
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Wednesday, 30 July 2008 22:58 |
Federal law does not cover short-term car and truck rentals, but some state laws do . Contact your state or local consumer protection office for information or to file a complaint . • Ask in advance if there are any charges besides the stated rental fee . There may be an airport surcharge or drop-off fees, insurance fees, fuel charges, mileage fees, taxes, additional-driver fees, under- aged driver fees, and equipment rental fees (for items such as ski racks and car seats) . • Ask if the rental company checks the driving records of customers when they arrive at the counter . If so, you could be rejected even if you have a confirmed reservation . • Check in advance to be sure you aren’t duplicating insurance coverage . If you’re traveling on business, your employer might have insurance that covers damage to the vehicle if you are in an accident . You might also have coverage through your personal auto insurance, a motor club membership, or the credit card you used to reserve the rental . • Carefully inspect the vehicle and its tires before renting . • Check refueling policies and charges . • Ask the rental company if a deposit is required . If so, ask for a clear explanation of the deposit refund procedures . |
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Written by Administrator
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Wednesday, 30 July 2008 22:54 |
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Curb Stoning & Title Washing Curb stoning occurs when a dealer has an inferior or damaged car he can’t sell on his lot . He gives the car to a salesperson to sell through the classifieds, as if it were a private party sale . A title history report will show that the title recently changed hands and could reveal that it is a lemon or an otherwise branded car . Be suspicious if the seller’s name is different from the name on the title . Title washing occurs when scam artists try to sell a salvage vehicle by concealing its history of damage from a buyer . Although a vehicle’s title should show if it has been damaged or salvaged, some states do not document titles in the same way as other states . By moving a vehicle and its title through several different states, con artists try to “wash” out the title branding of salvage or damage . The best way to avoid this trick is to buy only from reputable dealers and/or to get a title guarantee in writing . Dealers Posing As Individuals Some dealers pretend to be private sellers to avoid legal obligations and to sell problematic cars to unsuspecting buyers . Be wary: if an ad gives only a mobile number or specifies a time to call; if the same number appears in several ads; or the seller wants to bring the car to you or meet you somewhere .
Credit And Sublease brokers Con artists often prey on people who have bad credit and who cannot get car loans . “Credit brokers” promise to get a loan for you in exchange for a high fee . In many cases, the “broker” takes the fee and disappears . “Sublease brokers” charge a fee to arrange for you to “sublease” or “take over” someone else’s car lease or loan . Such deals usually violate the original loan or lease agreement . Your car can be repossessed even if you’ve made all of your payments . You also might have trouble insuring your car .
• Contact the manufacturer, as well as the dealer, to report the problem . Check your owner’s manual or the directory for the auto manufacturer (p . 61) . • Help other consumers avoid purchasing your lemon by registering it at www .safetyforum .com . The Center for Auto Safety gathers information and complaints concerning safety defects, recalls, service bulletins and state lemon laws . |
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Last Updated ( Wednesday, 30 July 2008 22:58 )
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